Frequently Asked Questions
Find answers to common questions about our makeup and skincare collections
Are SUGAR Cosmetics products cruelty-free?
Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals.
How can I find the right foundation shade for my skin tone?
You can use our 'Find Your Shade' tool on each product page or consult our Virtual Try-On feature for an accurate match.
Are your products dermatologically tested?
All SUGAR products undergo rigorous dermatological testing to ensure they are safe for all skin types, including sensitive skin.
Do you offer vegan makeup options?
A significant portion of our range is 100% vegan. You can filter for 'Vegan' under the product category menu.
How can I check the status of my order?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor your delivery in real-time.
What is the shelf life of SUGAR products?
Most of our products have a shelf life of 24 to 36 months from the date of manufacture. Please check the PAO (Period After Opening) symbol on the packaging.